That’s our method, and the day-to-day experience with our customers actually matters to us. It’s answering calls, it’s listening, it’s doing what we say we’ll do. It’s handling a problem calmly, it’s being respectful. Doing what is promised but more than what is expected. We know that a good client experience will likely get discussed but a bad one is like gasoline on a fire and word quickly spreads. We don’t leave that to chance.
The more we do for our clients to enhance their financial success and raise their brand profile in the marketplace, the more the likelihood of them favouring us with additional business and referrals. We started this way 15 years ago and it’s still how we do things.
Our clients' success is tied to our own. What does this mean in practise?
Only fully qualified, experienced staff work on your account.
Complete accounting for every dollar spent on your behalf.
The entire company is striving for your benefit and enduring success, from your account handler to the creative team assigned to your account and everyone in between.
The creative applied in the marketplace meets and exceeds your expectations, while respecting and building your brand and your company's public persona.
The extensive and powerful Jackson Marketing network of business associates is put into play to maximize cost effectiveness, strategy, potential and ROI.